Terms and conditions

1. General Provisions

1.1. This Agreement is a public offer (hereinafter referred to as the Agreement) and defines the terms of use of the website venus-clinic.com.ua (hereinafter referred to as the Website), as well as the terms of providing online consultation services between the Individual Entrepreneur Sukhoversha Yu.V. (hereinafter referred to as the Provider, Website Administration) and an individual (hereinafter referred to as the User, Client).

1.2. The Provider operates under the certificate of state registration of an individual entrepreneur.

1.3. Before using the Website and/or ordering services, the User must carefully read this Agreement. Using the Website or placing an order confirms the User's full acceptance of all terms of the Agreement.

1.4. The Agreement may be amended or modified by the Website Administration unilaterally. Changes take effect from the moment of their publication on the Website.

2. Website Usage

2.1. The User may view information on the Website for personal non-commercial use. Copying, modifying, and distributing Website materials without written permission from the Administration is prohibited.

2.2. When filling out forms on the Website, the User agrees to provide accurate information.

2.3. Information posted on the Website is for informational purposes only and does not constitute medical advice for self-treatment. A doctor's consultation is required for medical recommendations.

3. Online Consultation Service

3.1. The Provider offers a paid online consultation service with a cosmetologist (hereinafter referred to as the Service) in accordance with the terms set out on the Online Consultation page.

3.2. An online consultation is a remote consultation with a cosmetologist conducted via electronic communication (messengers, email, video call) and includes:

analysis of photographs and problem description provided by the Client;
recommendations regarding possible correction methods;
answers to the Client's questions within the cosmetologist's competence.

3.3. An online consultation is not a medical diagnosis and does not replace an in-person examination by a doctor. Final recommendations regarding procedures are provided only after an in-person consultation.

3.4. To receive an online consultation, the Client must:

fill out the order form on the Website or contact the clinic via messengers;
provide quality photographs of the problem area (if necessary);
describe their problem and wishes;
pay for the service in the established manner.

3.5. The online consultation will be provided within 48 hours from the moment of payment confirmation and receipt of all necessary materials from the Client, on business days.

4. Rights and Obligations of the Parties

4.1. The Provider undertakes to:

provide the online consultation service with quality and within the established timeframe;
ensure confidentiality of the Client's personal data and medical information;
provide consultations exclusively within their competence;
inform the Client about the limitations of remote consultation.

4.2. The Provider has the right to:

refuse to provide a consultation if the Client fails to provide the necessary information;
recommend an in-person consultation if remote assessment is not possible;
change the cost of services with prior notice on the Website.

4.3. The Client undertakes to:

provide accurate information about their health condition, allergies, and chronic diseases;
provide quality photographs for assessment (if necessary);
pay for ordered services in a timely manner;
not use the recommendations received for self-treatment without additional consultation with a doctor.

4.4. The Client has the right to:

receive a quality consultation within the established timeframe;
ask clarifying questions within the scope of the paid consultation;
protection of their personal data;
a refund in cases provided for in this Agreement.

5. Service Cost and Payment Procedure

5.1. The cost of the online consultation service is indicated on the relevant page of the Website and may be changed by the Provider. The current price is fixed at the time of order placement.

5.2. Payment is made in non-cash form through the LiqPay payment service (LLC "LIQPAY") in the currency — Ukrainian hryvnia (UAH).

5.3. Payment is considered completed from the moment the funds are credited to the Provider's account.

5.4. By using the LiqPay payment service, the Client agrees to the rules and terms of use of the service posted on the payment system's website.

5.5. The Provider does not store the Client's payment data (card numbers, CVV codes, etc.). Payment processing is carried out exclusively by the LiqPay service in compliance with PCI DSS security standards.

6. Refund Policy

6.1. The Client is entitled to a full refund in the following cases:

The Provider did not provide the consultation within 5 business days from the moment of payment and receipt of all necessary materials;
The Client cancelled the order before the service began (before the doctor started working on the consultation).

6.2. A partial refund (50%) is possible if the Client refused the service after it began but before receiving the doctor's response.

6.3. A refund will not be provided if:

the service was provided in full (consultation conducted, response provided);
the Client is dissatisfied with the consultation result for subjective reasons;
the Client provided inaccurate or incomplete information that affected the quality of the consultation.

6.4. To request a refund, the Client must send a written request to the clinic's email address or via messengers, indicating:

full name;
payment date;
payment amount;
reason for refund;
refund details (card number).

6.5. The refund will be processed within 7 business days from the moment of refund request confirmation, to the bank card from which the payment was made, or to the card specified by the Client.

7. Personal Data

7.1. By accepting this Agreement, the User consents to the collection, processing, and use of personal data in accordance with the Law of Ukraine "On Personal Data Protection".

7.2. The Provider collects the following personal data:

first and last name;
phone number;
email address;
photographs (when ordering an online consultation);
health information voluntarily provided by the Client.

7.3. Personal data is used exclusively for:

providing ordered services;
communication with the User;
improving service quality.

7.4. The Provider undertakes not to transfer personal data to third parties, except in cases provided by the legislation of Ukraine.

7.5. Medical information obtained during consultations is subject to medical confidentiality and is protected in accordance with the legislation of Ukraine.

8. Limitation of Liability

8.1. The Provider is not responsible for:

consequences of self-treatment based on the recommendations received;
inability to provide an accurate assessment due to low quality of provided photographs;
results if the Client provided inaccurate information about their health condition;
technical failures of payment systems or communication means;
actions of third parties, including payment systems.

8.2. The online consultation is advisory in nature. The final decision regarding any procedures is made after an in-person examination.

8.3. Information on the Website is provided "as is" and may contain inaccuracies. The Provider makes efforts to maintain the accuracy of the information.

9. Dispute Resolution

9.1. All disputes are resolved through negotiations. If an agreement cannot be reached, disputes are resolved in court in accordance with the legislation of Ukraine.

9.2. To resolve disputes, the Client may contact us using the contact details provided in Section 10 of this Agreement.

10. Provider Details

Individual Entrepreneur Sukhoversha Yu.V.
Address: 6 Yaroslavska St., Kyiv, 04071, Ukraine
EDRPOU: 2758300420
IBAN: UA933052990000026003036804690
Bank: JSC CB "PrivatBank"
Ministry of Health License AE460050 dated 20.03.2014
Contact phone: +38 (044) 537-08-06
Website: https://venus-clinic.com.ua

11. Final Provisions

11.1. This Agreement comes into force from the moment of first use of the Website or order placement and remains in effect throughout the entire period of using the Website and/or receiving services.

11.3. All trademarks and names mentioned on the Website are the property of their respective owners.

11.4. The Agreement is governed by and interpreted in accordance with the legislation of Ukraine.

11.5. If any provision of this Agreement is found to be invalid, this does not affect the validity of other provisions.